Frequently asked questions

You can check the full ingredient list on each product page before you buy. All our products are formulated without SLS, parabens, and harsh alcohols, making them gentler on the skin. If you have sensitive skin or known allergies, it’s always best to review the ingredients carefully and patch test first.

Yes! We offer custom orders and personalised options for gifts, parties, or special occasions. Contact us via our website for details on colours, scents, and packaging.

Fill your tub with warm water, drop in one of our bath bombs, and watch it fizz away! Step in, relax, and let the soothing aromas and skin-loving ingredients pamper you.

We prioritise using high-quality, skin-friendly ingredients, including natural oils and fragrances where possible. Each product page lists full ingredients so you can make informed choices.

Absolutely. Our bath products make perfect gifts for birthdays, holidays, or self-care treats. Many of our items are beautifully packaged and ready to gift.

While many of our products are gentle, we recommend consulting with a healthcare professional before use during pregnancy, especially when essential oils are involved.

You get handmade UK bath and body goodies that are vegan, cruelty-free, and made to feel like a little everyday luxury. We focus on quality, ethical choices, and affordable indulgence, so you can treat yourself or find a thoughtful gift with confidence. ✨

Yes, our bath products are made with gentle ingredients and are designed to be suitable for most skin types, including sensitive skin. We recommend checking the ingredient list on each product and doing a patch test if you have particularly sensitive skin or allergies.

Absolutely! Every product we create is vegan and cruelty-free. We’re proud to uphold ethical standards, never testing on animals and using only sustainably sourced ingredients.

A bath bomb is a simple way to turn your soak into a feel-good little ritual. You can enjoy the fizz, fragrance, and spa-like atmosphere, with some formulas including essential oils for an extra soothing touch. 🛁

Store your bath and body favourites in a cool, dry place away from direct sunlight so they stay fresh for longer. Keep lids tightly closed whenever you can to help protect the fragrance and quality of the product.

We recommend using your bath bombs within 6–12 months of purchase for the best fizz and fragrance. They may still be safe to use after that, but they can lose a little of their scent and sparkle over time. Keep them stored somewhere cool and dry for the best results.Signs a Bath Bomb Has ExpiredWeak scent — essential oils fade as the bath bomb ages.Crumbly feel — dryness makes it crack or flake.Slow fizz — sinking or dissolving slowly means it’s past its best.Colour fade — shades can lighten or change over time.

Yes, we deliver across the UK. Delivery options and times are available at checkout.

Delivery options and estimated timeframes are shown at checkout, so you’ll see the latest information for your postcode before you place your order. If you need something in a hurry, choose the quickest option available at checkout.

We accept credit/debit cards, PayPal, Google Pay, and Apple Pay. All transactions are processed in GBP.

We accept returns within 14 days of purchase. Products must be unused and in their original packaging. Please contact our customer service at sales@soakandscent.co.uk for return instructions. Photographic evidence of damages is required for returns due to damage. In the event of an item arriving damaged, contact us immediately, and we will advise whether a return is necessary.

Our e-gift cards are sent instantly by email and can be used on any products across the website. Simply enter the gift card details at checkout, and any remaining balance can be used on a future order. E-gift cards are valid for 12 months from purchase.

Yes, absolutely. You can enter the recipient’s email address at checkout and the e-gift card will be delivered instantly by email, making it a lovely last-minute treat or thoughtful surprise.

Yes — we offer mix-and-match savings and special deals on selected products from time to time. It’s a lovely way to stock up on your favourites or try a few new pampering treats for less.

If you need to amend or cancel an order, please email us as soon as possible at sales@bathbodyshop.co.uk. We’ll always do our best to help, but once your order has been packed or dispatched, changes may no longer be possible.